Job Description
POSITION RESPONSIBILITIES/ACCOUNTABILITIES:
Field Team Leadership & Management
- Directly manage Business Counselors and Fresh Specialists within the assigned territory, providing clear expectations, operational guidance, and ongoing coaching.
- In partnership with HR & Sales Leadership, lead all managerial activities including interviewing, hiring, disciplinary action, performance improvement, and termination decisions.
- Conduct regular performance reviews, establish development plans, and support continuous skill-building to ensure team members are equipped to excel in their roles.
- Monitor field team productivity, territory coverage, and execution quality; provide direction, feedback, and corrective action as needed.
- Facilitate regular team meetings, communication touchpoints, and ride-alongs to ensure alignment, engagement, and consistent execution.
Territory Oversight & Execution
- Serve as the first-level escalation point for field teams when complex or urgent retailer issues arise, coordinating cross-functional resources to ensure timely resolution.
- Ensure successful execution of remodels, resets, planogram updates, and merchandising initiatives by guiding field teams through timelines, expectations, and collaboration with internal partners.
- In partnership with Sales Leadership, support new customer development by coordinating field team involvement in onboarding, early-stage support, and operational integration.
Financial & Operational Support
- Review store-level financial and operational performance with field teams, helping them interpret indicators and identify retailer opportunities for improvement.
- Support field teams in vendor discussions or service escalations when necessary, ensuring AGNE’s standards for cost, quality, and service are met.
- Communicate regularly with Sales leadership regarding territory updates, staffing needs, emerging issues, and recommended adjustments.
Administrative & Reporting
- Review and ensure accuracy of field reporting, documentation, and follow-up actions to maintain high-quality service delivery.
- Maintain organized territory records, store interactions, and escalation logs to support continuity and transparency.
- Perform other duties as assigned to support field effectiveness and overall business objectives.
ESSENTIAL SKILLS & EXPERIENCE:
- Five or more years of experience in wholesale distribution, retail operations, territory sales, or a related field.
- Prior experience overseeing or leading field-based team members such as counselors, merchandisers, or specialists.
- Demonstrated ability to manage employee performance, conduct coaching conversations, and handle disciplinary or corrective actions.
- Strong interpersonal and communication skills, with the ability to influence and support a distributed team environment.
- Proven ability to organize and prioritize multiple field initiatives, escalations, and staffing needs.
- Solid understanding of store-level financial indicators and ability to guide field teams in using those metrics effectively.
- Proficiency in Microsoft Office Suite; familiarity with CRM tools or Power BI preferred.
- Valid driver’s license required.
- Ability to travel up to 75%.
REPORTING TO THIS POSITION: Business Counselors, Fresh Specialists & Field Associates
NON-ESSENTIAL SKILLS & EXPERIENCE : Bachelor’s Degree in Business or equivalent relevant experience.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
- This position requires frequent travel throughout the assigned territory, including regular day trips and periodic overnight travel.
- Must be able to sit and drive for extended periods of time while traveling between customer locations.
- Must be able to work in environments with varying temperature conditions (e.g., refrigerated or freezer sections when reviewing Fresh departments).
- Requires the ability to operate a laptop, tablet, phone, and other mobile technology tools for extended periods.
- Occasional evening or early morning work may be required to support store schedules, special projects, or team meetings.
Job Tags
Full time, Work at office, Night shift, Afternoon shift, Early shift